What Our Clients Say
City of Syracuse
“IPS has provided greater productivity for many aspects of the City of Syracuse’s operations, for the benefit of citizens, developers, and City staff. The Complaint Module provides Code Enforcement and Public Works a means to more efficiently manage and track high volumes of varied activities, and the Web Portal allows constituents to enter and track complaints and service requests online. Using Workflow for interdepartmental reviews of permit and zoning plans has made review processes transparent and more efficient, automatically notifying the applicant and other reviewers of relevant results. Access to information tracked by multiple departments has made IPS an invaluable tool for planning and resource allocation, and we look forward to working with the BAS team on further IPS integration with BAS Tax, Water Billing, and Public Works software."
- Martha Maywalt, City of Syracuse Director of Pre-development Neighborhood & Business Development
Town of Wallkill
“The Town of Wallkill Building Dept. has had a very positive experience with the IPS program. We are able to do many involved tasks much more efficiently and in much less time than before. The ease of creating reports such as individual inspections, cash, monthly permits, Dodge Report, fire inspections & complaints is incredible! Many in the department also like the capability to scan documents into an individual permit file and also the ability to put in notes to clarify ‘special’ situations and directions. The BAS support staff is always very helpful and is always open to our individual needs.”
- Delores Musone, Building Dept. Account Clerk, Town of Wallkill
Town of Somerset
“Expanding services to the residents is one of my top priorities. I had numerous requests for credit card use so I felt that was a service that we could offer. Processing the charge is seamless and offers our residents another payment option.”
- Becky Connolly, Town Clerk, Town of Somerset
Town of Warrensburg
“The BAS Tax Application program is one of the best investments my town has done in software programming. The program is user friendly, saves time and allows my data to be easily retrieved for my customers as well as meeting all of the State requirements for tax reports due to my town. I have total confidence in the program.”
- Donna A. Combs, Town Clerk/Collector, Town of Warrensburg
Town of Beekman
“I have had the Internet Tax Application for over a year now and it was the best money the Town ever spent. It has cut down tremendously on the number of title company calls and even homeowner calls for April tax information. With this application available to the public at any time with paid information included it literally means your office is open 24/7 for your taxpayers. What more could they ask for! It sure does work for me.”
-Judith Crawford, Receiver of Taxes, Town of Beekman
Town of Victor
"In January of 2009, the Town of Victor installed a new water software program from BAS. The Town of Victor has approximately 4,000 water customers. Therefore, we were looking for a very efficient, user friendly program, with exceptional customer service.
BAS offered an up-to-date software program with many useful options. The bar code scan feature cuts the time it takes to enter payments in half. The ease in maintaining and changing ownership and meter information for water accounts has been very valuable. There is also an option to maintain work orders for each property, which makes troubleshooting possible meter problems much easier.
Along with all the great software options, the customer service from BAS is exceptional. Any time we need assistance they are able to immediately address our problems. They work efficiently and effectively with our IT support staff, meter vendors and our office to ensure that all problems are resolved. There have been occasions where the BAS staff has worked weekends and overtime just to make sure all operations were running smoothly. They are incredibly loyal to their customers and go above and beyond to ensure they are satisfied."
-Casey Haines, Town of Victor, Water Department Clerk
Town of Hamptonburgh
“The BAS building department programs have assisted our building department to run more efficiently and become more effective in assisting our citizens. The staff at BAS has always been available to assist whenever we have questions.”
- Don Mekulik, CPCA, Town of Hamptonburgh
Village of Rushville
"BAS offers top of the line municipal software that comes with the most personable, knowledgeable and helpful support staff possible. This is a combination that is hard to find and certainly hard to beat!"
-Jennifer Gruschow, Village Clerk/Treasurer, Village of Rushville
Town of Queensbury
“With the support BAS offers and the speed of upgrades to comply with new State regulations, I can finally say we have found our solution for Animal Control and we are 100% satisfied.“
-Ryan J. Lashway, Technology Coordinator, Town of Queensbury
Village/Town of Brownville
“I have used the BAS tax collection software for many years. I want to express my continued satisfaction with this program. It is very user friendly allowing me to do my tax work promptly and accurately. I would also like to commend the BAS staff. If ever I have a problem I know when I call my questions will be answered both promptly and courteously.”
-Brenda McConnell, Clerk-Treasurer/Tax Collector, Village/Town of Brownville